"Dealing with grievances can be difficult; but not dealing with them can be worse!"

A contented service experience is the key to acquire and nurture enduring relationship with the stakeholders. As we deal with human beings, difference of opinion and friction may arise out of interactions and the dissatisfaction may be expressed as complaints. A complaint is an opportunity for anyone not only to do the service upsurge and win their trust back but also to improve the product, process, technology and people aspects at the Institution. Grievances therefore are a great source of the voice of the stakeholders.

Although the Institute is committed to providing a safe, fair, equitable and harmonious learning and working environment, yet the instances of grievances are inevitable. Hence, it is good to air a grievance rather to keep it bottled up. Protection of human rights is essential for all round development of an individual’s personality. To realize the primary needs of the students, staff and other stakeholders and secure civil liberties for everybody, a Grievance Redressal Policy is a potent document.

Considering this fact, the Grievance Redressal is a vital machinery to sort out the issues between aggrieved and college. It is a device of settling the issues encountered by expressing feelings through pursuing and initiating the grievance procedure in accordance with the rules and regulations of the Institute. Through this policy, we hope and continue to work on principles including confidentiality, impartiality and sensitivity; thereby assuring timely and appropriate action.

Objectives

• To ensure a fair, impartial and consistent mechanism for redressal of varied issues faced by the stakeholders.
• To uphold the dignity of the Institute by promoting cordial student-student relationship, student-teacher relationship, teacher-teacher relationship and rapport with all other stakeholders.
• To develop a responsive and accountable attitude among the stakeholders, thereby maintaining a harmonious atmosphere in the college campus.
• To ensure that grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality.
• To ensure that the views of each grievant and respondent are respected and that any party to a grievance is neither discriminated against nor victimized.
• To advise stakeholders to respect the right and dignity of one another, and not to behave in a vindictive manner towards any of them for any reason.
• To enlighten the students on their duties and responsibilities to access benefits due under the policies.
• To identify systemic flaws in the design and administration of effective service delivery and to seek solutions thereon.

Grievance Redressal Committee (GRC)

The Grievance Redressal Committee refers to the board / cell constituted to develop a responsive and accountable attitude among all the stakeholders in order to maintain a conducive, unprejudiced and harmonious educational atmosphere in the Institute. The Committee aims at being a link between students, teachers and College administration. It therefore endeavors to timely and transparent resolution of these issues / suggestions in a confidential manner.

Composition of Grievance Redressal Committee (GRC)

Name	Designation in Cell	Mobile Number
Prof. T. P. M. Pakkala Retd. Professor of Statistics, Mangalore University, Mangaluru	Ombudsman	9448214818
Dr. Premalatha V Principal	Chairman	9844819011
Mrs. Anasuya Bhagvath Asst. Professor & Head, Dept. of Commerce & Mgmt., & IQAC Coordinator	Advisory Member Ex officio	9900409915
Mrs. Mrs. Smitha M Asst. Professor, Dept. of Commerce & Mgmt. & Student Welfare Mentor	Member	9742459698
Mrs. Jayabharathi K. P. Asst. Professor & Head, Dept. of Computer Science & Applications (UG & PG)	Member	9845336805
Dr. Kalpana Prabhu J. Asst. Professor &Head, Dept. of Hindi	Member, Staff Representative	9448409257
Mr. Sridhar Prabhu First Division Clerk	Member, Non-Teaching Staff	9449238109
Mr. Harshith President, Students’ Welfare Council	Member, Student Representative	9481210750
MCA Student	Member, Student Representative

While this platform allows all stakeholders to voice their concerns in an open manner it is imperative that the complainant exercises due diligence and care in deciding what he / she would qualify as a grievance that is serious enough to deserve the attention of the committee. In pursuit of its policy of openness, accountability, and responsiveness to stakeholders, the college has established a Grievance Redressal Policy.

Should you find yourself in conflict with any institutional process or policy* or if dissatisfied with the delivery of services provided by the institution, you may fill this Form to seek resolution:
Grievance / Complaint / Suggestion Form or
write to grc@canaracollege@org

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